1.1
Wolfprints.eu is owned by Cherelle Klop.
Peppelstraat 35, 2971 BD, Bleskensgraaf ca.
2.1
To make our website work at its best we must ask you to accept cookies.
3.1
Your purchase will be sent between Monday and Wednesday.
with animals we always prefer local pick up.
in case of custom made items this usually happens within at least 10 work days after placing the order.
3.2
You can also make the choice to collect your purchase on the pick-up address, we will contact you by phone or email for a appointment.
Pick up adress: Peppelstraat 35, 2971 BD Bleskensgraaf ca.
or on a event we attand.
3.3
Some purchases might be delivered with a higher fee if you pay with Paypal.
3.4
Shipping times can vary per country.
3.5
Custom made products may have their own delivery time depending on the product and design.
3.6
We do not take responsibility for courier and/or shipping delays and/or mistakes.
We have no live arrival guarantee, but please let us know with a photo/video if something is wrong.
3.7
As by law and for the safety of the animal we will not ship vertebrates, these will be delivered by a courier with licence to transport animals.
3.8
By law invertebrates are not animals and are allowed to be shipped.
we have experience and always do this when conditions are good in a way that the invertebrate will be as safe as possible.
In colder weather activated heatpack(s) are included in shipping.
4.1
The customer has the right to withdraw his purchase ten days after the delivery without reason.
In this case the product must be returned to Wolfprints.eu on the following address:
Peppelstraat 35, 2971 BD, Bleskensgraaf ca.
The delivery must be returned in the same manner as received.
4.2
After receiving returned delivery in good condition your payment will be returned to your bank account.
5.1
If the item is not the same as purchased then the costumer has the right to send the order back as stated in point 4.1 in these terms and conditions.
5.2
If there is a complaint, it is up to Wolfprints.eu on how to respond to this either by refunds, offering a different item in same price or not accepting the complaint.
5.3
If the item is not available, the customer will receive notification by phone or e-mail.
In this case the customer can choose between a refund or a different product of the same price.
6.0
information on this website is done by private reacherch and there are no right to gain.
it is just ment as a indication off care. we are not responsable off any wrong handeling or care off animals.
6.1
wolf prints is not responsable for any concequense when you get sick after wrongfully handeling the animal.
we can not be held respocable for toxicity off animals.
6.2
toxicity described on our website is always as indication.
do not try out toxicity off animals or products !
6.3
buying off animals containing toxins or venom is on your own risk.